Customer Care Supervisor

Ming Wuoy Group

Địa điểm làm việc: Hà Nội

Hết hạn: 01/01/2000

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Customer Care Supervisor

Hiring 02

Location Phnom Penh

Closing Date 10-Sep-2019

Job Responsibilities

Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly environment and culture.
Hire, train, encourage team members to deliver excellent service promise consistently.
Responsible for managing and checking reports sales membership, PT and maintaining responsibility of front desk together with team members in front desk
Responsible for the monthly Inventory process to be completed accurately and on time.
Manages sales procedures for the gym.
Responsible for control of cash deposit with club manager/operation manager sign-off ensuring daily deposits are made on time and follows all Cash Management procedures.
Works in cooperation with club manager/operation manager to manage/process joined, freeze, transfer membership following procedures in place to retain member.
Hires, trains and supervises customer care teams
Ensures that all front desk systems are followed, such as proper Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, membership card, member, amendment forms process etc.
Membership Addendum completion with accuracy.
Execute assigned GGX department duties including: substitute scheduling, class attendance, managing equipment inventory, member & instructor communication, Tracker Report analysis attendant of class report to GX manager
Provide effective decision-making regarding customer service issues.
Ensures that all member and team member incidents are properly documented.
Ability to work outside normal work hours when dictated by work load.

Job Requirements

Experience working with health club or hospitality business is a plus
Good interpersonal and presentation skills
Willing to learn, honest and friendly
Willing to work independently and team
Proficient uing Microsoft Office (Words, Excel, Power Point)
English communication

Other Information:

Working schedule:
* Shift I: from 10:00 am to 7:00 pm
* Shift II: from 12:30pm to 9:30pm
Benefits: Salary plus commission
Working Day : 6 days per week

Interested applicants, please email your updated CV to [protected info] or you can call to [protected info] / [protected info] anytime of the day or apply it directly to address below:

Address: No. 90, Sihanouk Blvd, Songkat Boeung Keng Kang 1, Khan Chamkarmon, Phnom Penh

E-mail : [protected info]
Website : [protected info]

Thông tin chung

Ngày hết hạn: [protected info]
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Ming Wuoy Group Co.,Ltd - the company with a diverse combination of business designed to cater to the needs of consumers in a developing economy in Cambodia . Our subsidiaris and brand: New Collection, Adidas, Ming Wuoy Furniture, the Place I &II , Sky Bar Restaurant, EEC, Ming Wuoy Decoration,...

Quy mô công ty

Từ 101 - 500 nhân viên

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