Mô tả công việc
About Timo
Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.
Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.
What you will be doing
- Support customers via phone calls and other communication channels such as Live chat, Email, Facebook, Zalo...
- Provide innovative offers to improve the quality service of Contact Center.
- Interact and engage with customers across multiple channels (email, social media, hotline, chat, events, etc.)
- Proactively monitor customer experience, collect feedback, and analyze the root causes of issues.
- Propose solutions to improve the customer journey based on real data and insights.
- Proactively learn about new products, internal processes, and continuously update knowledge to provide effective consultation.
- Act as the Voice of the Customer, representing customer perspectives and delivering insights to relevant departments.
- Implement tasks allocated by Contact Center Manager
Yêu cầu
Your skill and experience:
- Having Financial Institution experience is a plus.
- Excellent verbal communication skills, speaking clearly and succinctly, required Englishlanguage proficiency.
- Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.
- Being able to work in shifts 24/7, Timo service is available for our customers 365 days a year.
- Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.
Quyền lợi
Thưởng
Full benefits and salary during probation
Chăm sóc sức khoẻ
Premium health care insurance & Other benefits as per stated in Vietnamese Labor Law
Nghỉ phép có lương
Competitive salary and learning culture
Thông tin khác
NGÀY ĐĂNG
15/12/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Tax Management, Tax Consulting, Operational support, Tax Planning, Tax Compliance
LĨNH VỰC
Tài Chính
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 15/01/2026
