Mô tả công việc
• Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service.
• You will be the primary point of contact for key customers, ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
• Take ownership of the customer issues and solve in an urgent and responsible manner.
• Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
• Focuses on high-quality data to set a high standard for all the assignments managed.
• Proactively follow up and keep customer informed of any issues or changes to their shipment.
• Regularly review and update SOP/IOPs.
• Identify and execute upselling opportunities.
Yêu cầu
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
• At least 01 year of experience in Supply Chain Management / Operation Management / Customer Experience or similar roles in the freight forwarding and logistics industries.
• Experience with Supply Chain Management (SCM) / end-to-end products is a big plus
• A bachelor's Degree, majoring in Logistics and Supply Chain Management, is preferable
• Language proficiency: Native Vietnamese, Professional English level
• Customer-centricity mindset with a continuous improvement approach
• Excellent interpersonal and communication skills and analytical skills
• Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
• Good analytical and problem-solving skills - the ability to look beyond the obvious and identify creative solutions
Quyền lợi
Thưởng
Opportunity to work for a large global organization and get exposure to excellent processes and systems.
Nurturing management culture with support for ideas and necessary advice and training.
Challenging work that develops your abilities.
Wide range
Thông tin khác
NGÀY ĐĂNG
12/12/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Quản Lý Chuỗi Cung Ứng
KỸ NĂNG
Customer Experiences, Logistics, Supply Chain Management, Customer Service, Stakeholder Mangement
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Nơi làm việc
- 10 Mai Chí Thọ, Thủ Thiêm