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Mô tả công việc
We're seeking a proactive Customer Experience Specialist to lead in-store engagement, support O2O operations, and drive sales through exceptional service and live commerce events. You'll help create seamless customer journeys across online and offline channels.
Customer Experience (CX)
• Deliver excellent in-store service and product guidance.
• Promote account sign-ups and support purchase decisions.
• Maintain and reset product demo zones to ensure optimal experience.
• Process payments and assist with customer concerns or issues.
O2O Operations
• Prepare and manage online order pickups, returns, and exchanges.
• Handle customer inquiries and maintain the O2O service calendar.
• Ensure accurate and efficient product handovers.
Livestream Sales
• Host and manage in-store livestream events to promote and sell products.
• Engage with online audiences and adapt content in real time.
• Collaborate with store teams to highlight key items and promotions.
• Track sales and optimize performance during live events.
Delivery Support
• Process shipping receipts and provide delivery updates to customers.
Yêu cầu
• 1+ year of experience in retail, customer service, or livestream operations.
• Strong communication and sales skills with a customer-first mindset.
• Familiar with POS systems, inventory tools, and live streaming platforms.
• Flexible schedule, team player, and fast learner.
• Bachelor's degree in Business, Marketing, or relevant experience.
Quyền lợi
13th month salary + Performance Bonus
Health Care Insurance for Individual & Dependant
Thông tin chung
- Ngày hết hạn: 18/09/2025
- Thu nhập: Thỏa thuận
Nơi làm việc
- Lotte Mall West Lake Hanoi, 272 Đường Võ Chí Công, Khu đô thị Ciputra, Phú Thượng, Tây Hồ, Hà Nội, Vietnam