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Mô tả công việc
Mô tả Công việc
What you will do
• Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
• Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.
• Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
• Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.
• Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
• Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
• Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
• Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.
• Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
• Performs other duties as assigned.
Yêu cầu
Yêu Cầu Công Việc
You will be a great fit if you have:
• Bachelor's degree, specializing in Accounting or Finance is preferred.
• Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 3 years of related work experience, for standard and Senior, experience in a customer-facing environment is preferred.).
• Accuracy & attention to detail;
• Microsoft office & PC skills; Numerical skills.
• Team working skills.
• Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin chung
- Ngày hết hạn: 12/04/2025
- Thu nhập: Cạnh tranh
The Company At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our...
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