Customer Relation Specialist

ABOUT YOUR ROLE (Mô tả chung về công việc) :
Collaborate with Sales to build strong partnership with Korean/Chinese/Taiwanese customers, in terms of understand what customers need, directly with multi supporting department to meet customers expectation.
YOUR RESPONSIBILITIES WILL INCLUDE (Các trách nhiệm đảm đương) :
1. Support Sales in achieving revenue targets:
- Responsible for increasing revenue by achieving sales objectives in existing key accounts
- Uncover and assess customer needs and develop and execute Key Sales Objectives
- Responsible for securing and maintaining business, continually review customer's service requirement, and coordinate with internal team
- Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites - design and constantly improve forms and electronic communication tools.
- Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units
- Coordinate with purchasing to develop availability of key materials
2. Handle customer requirement
- Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.
- Investigate and help resolve customer concerns promptly
- Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.
3. Coordinate with others department:
- Collaborate with Sales, CS, Planning team according to customer expectations
- Collaborate with Korean/Chinese team for order migration preparation and local support
- Work with CS Sups/CSM to define and lead service improvement projects and execute the improvement plan.
4. Provide excellent service to customer:
- Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up
- Material and FG stock planning coordination for key customers
- Standard quotation and discount price set up with GSPD