Customer Relations

MAAS EDUCATION TECHNOLOGY

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 15/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: 8 - 11 triệu VNĐ

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

1. Customer Consultation and Order Confirmation
Understand customer needs and provide tailored consulting.
Generate quotations, answer inquiries, suggest upgrades, and confirm orders.
Guide customers on payment and form processes.
2. Order Operations
Create order codes and input details; notify customers of order codes and confirmations.
Coordinate with Operations and Accounting for order and payment processes.
Facilitate communication among customers, writers, and Operations during order fulfillment.
Handle Outlines, Drafts, and Finals between OM and customers.
3. Customer Care Services
Support customers from initial contact through service completion.
Follow care programs, suggest improvements, and reconnect with past customers.
Ensure an excellent customer experience.
4. Data Management and Internal Processes
Manage customer and order files, internal documents, and service process files.
Conduct monthly data reconciliations with OM, Marketing, and Accounting.
Generate monthly CR reports and analyze data for improvement.
Coordinate with OM and Accounting on customer refunds.

Yêu cầu

1-year experience in Sales and Customer Service is preferred;
Understanding consumer trends and customer service needs;
Thorough understanding of marketing and negotiating techniques;
Experience in CRM tools, MS Office, sales process support tools, and customer care
Good at English, especially reading and writing;
Self-driven and ability both working independently and in a team;
High information security awareness;
Time management skills.

Quyền lợi

Attractive Income: up to 11.000.000 VND/month, including
+ Negotiable salary (7.000.000 - 9.000.000 VND/month)
+ Parking and meal allowances
+ Incentive
13th-month salary bonus;
Salary review yearly;
Insurance following the Labor Law;
13 days of annual leaves per year;
Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
Company trips & other team-building activities;
Passionate, talented, young, and driven colleagues;
Unlimited potential for your career growth because we are small and fast-growing;
Free snacks, tea, and coffee for a tea break regularly.

Thông tin khác

Địa điểm làm việc
- An Khang building, Khu đô thị An Phú An Khánh, An Phú, Quận 2, Hồ Chí Minh
Việc làm Hồ Chí Minh
Việc làm Quận 2

Thông tin chung

Thu nhập: 8 - 11 triệu VNĐ

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 15/12/2024

Giới thiệu công ty Xem trang công ty

Since founded, MAAS Education Technology (MAAS Edtech) aimed to operate an outstanding professional academic writing service to Students worldwide. No matter what kind of paper you need, from presentation slides to a complicated PhD dissertation, our writing team are dedicated to support you till...

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Từ 26 - 100 nhân viên

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