- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 8 - 11 triệu VNĐ
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
1. Customer Consultation and Order Confirmation
Understand customer needs and provide tailored advice.
Generate quotations, answer inquiries, suggest upgrades, and confirm orders.
Guide customers on payment and form processes.
2. Order Operations
Create order codes and input details; notify customers of order codes and confirmations.
Coordinate with Operations and Accounting for order and payment processes.
Facilitate communication among customers, writers, and Operations during order fulfillment.
Handle Outlines, Drafts, and Finals between OM and customers.
3. Customer Care Services
Support customers from initial contact through service completion.
Follow care programs, suggest improvements, and reconnect with past customers.
Ensure an excellent customer experience.
4. Data Management and Internal Processes
Manage customer and order files, internal documents, and service process files.
Conduct monthly data reconciliations with OM, Marketing, and Accounting.
Generate monthly CR reports and analyze data for improvement.
Coordinate with OM and Accounting on customer refunds.
Understand customer needs and provide tailored advice.
Generate quotations, answer inquiries, suggest upgrades, and confirm orders.
Guide customers on payment and form processes.
2. Order Operations
Create order codes and input details; notify customers of order codes and confirmations.
Coordinate with Operations and Accounting for order and payment processes.
Facilitate communication among customers, writers, and Operations during order fulfillment.
Handle Outlines, Drafts, and Finals between OM and customers.
3. Customer Care Services
Support customers from initial contact through service completion.
Follow care programs, suggest improvements, and reconnect with past customers.
Ensure an excellent customer experience.
4. Data Management and Internal Processes
Manage customer and order files, internal documents, and service process files.
Conduct monthly data reconciliations with OM, Marketing, and Accounting.
Generate monthly CR reports and analyze data for improvement.
Coordinate with OM and Accounting on customer refunds.
Yêu cầu
Bachelor's degree in any subject is acceptable;
1-year experience in Sales and Customer Service is preferred;
Understanding consumer trends and customer service needs;
Thorough understanding of marketing and negotiating techniques;
Experience in CRM tools, MS Office, sales process support tools, and customer care
Good at English, especially reading and writing;
Self-driven and ability both working independently and in a team;
High information security awareness;
Time management skills.
1-year experience in Sales and Customer Service is preferred;
Understanding consumer trends and customer service needs;
Thorough understanding of marketing and negotiating techniques;
Experience in CRM tools, MS Office, sales process support tools, and customer care
Good at English, especially reading and writing;
Self-driven and ability both working independently and in a team;
High information security awareness;
Time management skills.
Quyền lợi
Attractive Income: up to 11.000.000 VND/month, including
+ Negotiable salary (7.000.000 - 9.000.000 VND/month)
+ Parking and meal allowances
+ Incentive
13th-month salary bonus;
Salary review yearly;
Insurance following the Labor Law;
13 days of annual leaves per year;
Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
Company trips & other team-building activities;
Passionate, talented, young, and driven colleagues;
Unlimited potential for your career growth because we are small and fast-growing;
Free snacks, tea, and coffee for a tea break regularly.
+ Negotiable salary (7.000.000 - 9.000.000 VND/month)
+ Parking and meal allowances
+ Incentive
13th-month salary bonus;
Salary review yearly;
Insurance following the Labor Law;
13 days of annual leaves per year;
Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
Company trips & other team-building activities;
Passionate, talented, young, and driven colleagues;
Unlimited potential for your career growth because we are small and fast-growing;
Free snacks, tea, and coffee for a tea break regularly.
Thông tin khác
Địa điểm làm việc
- An Khang building, Khu đô thị An Phú An Khánh, An Phú, Quận 2, Hồ Chí Minh
Việc làm Hồ Chí Minh
Việc làm Quận 2
- An Khang building, Khu đô thị An Phú An Khánh, An Phú, Quận 2, Hồ Chí Minh
Việc làm Hồ Chí Minh
Việc làm Quận 2
Thông tin chung
- Thu nhập: 8 - 11 triệu VNĐ
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 26/12/2024
Giới thiệu công ty
Xem trang công ty
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