Customer Satisfaction Manager (-$2000)

* Working Time: Monday - Friday
* Overtime Claim: 150% Weekdays, 200% Weekends
* Shultle Bus from Hai Duong City or Hai Phong
* Having 3 meals/day if OT
* 13th Salary + Good Insurance Packages
* Probation Time: 100%
* Opportunity to be train oversea
• The Customer Satisfaction Manager will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. This position will manage all facets of customer retention including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
Job Responsibilities:
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
• Liaises between customers and manufacturing, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Develops and manages return materials authorization processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Develops customer service department procedures.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manages special projects and other duties as assigned.