.
• Support special events, promotions, and VIP activities to enhance guest experience.
• Coordinate with the Transportation team to welcome guests at the airport and ensure a luxurious arrival experience.
• Handle customer requests, complaints, and feedback efficiently and professionally.
• Manage reservations for rooms, spa, transportation, and flights as requested by guests.
• Maintain detailed and up-to-date customer records in the system.
2.
Telemarketing & Customer Engagement
• Conduct daily outbound calls to customers based on CRM-provided lists (e.g., promotions, events, rebates, member draws).
• Send SMS notifications for free-play expiration, birthday offers, and promotional campaigns.
• Execute quarterly telemarketing programs to re-engage inactive members.
• Initiate phone contact with premium patrons to encourage return visits and maintain customer retention.
• Perform internal checks to ensure high service standards are maintained across departments.
3. Administration & Coordination
• Attend daily briefings to stay informed of property updates, events, and operational changes.
• Reconcile all complimentary offers and