Mô tả công việc
Overview of the Position
The Customer Service Ambassador plays a key role in promoting guest relations and delivering exceptional service on the Palazzo Club floor. This position focuses on creating a welcoming environment, assisting guests with their needs, and identifying potential new members to enhance customer engagement and loyalty.
Key Responsibilities
1. Guest Service & On-Floor Support
• Represent Palazzo Club in a professional and positive manner at all times.
• Greet and assist guests on the gaming floor, ensuring their needs and requests are promptly met.
• Manage the Palazzo Club Desk, including membership enrollment and guest inquiries.
• Provide accurate information about the Tier Program and explain member
Yêu cầu
Job Requirements
• Bachelor's degree in Business, Marketing, or a related field preferred.
• Previous experience in a casino, hotel, or luxury hospitality environment.
• Excellent communication and interpersonal skills with a strong customer-focused mindset.
• Proficiency in Windows-based programs (Word, Excel, Outlook).
• Ability to handle multiple tasks, solve problems, and work independently.
• Professional appearance and grooming standards required.
• Must be able to work flexible hours, including weekends, holidays, and nights.
• Fluent in English and Mandarin (additional languages such as Korean or Japanese are a plus).
Preferred Attributes
• Warm, engaging personality with strong service orientation.
• Proven ability to build rapport with high-value customers.
• Team player with initiative, reliability, and attention to detail.
Benefits:
• 13th-month salary (and more performance-based bonuses)
• Tips and incentives
• Attractive reward programs
• Annual staff party and company outings
• Comprehensive health care and 24/7 accident insurance
• Annual health check-up
• Meal allowance
• Free parking
• Various employee engagement activities
Quyền lợi
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• Support special events, promotions, and VIP activities to enhance guest experience.
• Coordinate with the Transportation team to welcome guests at the airport and ensure a luxurious arrival experience.
• Handle customer requests, complaints, and feedback efficiently and professionally.
• Manage reservations for rooms, spa, transportation, and flights as requested by guests.
• Maintain detailed and up-to-date customer records in the system.
2.
Telemarketing & Customer Engagement
• Conduct daily outbound calls to customers based on CRM-provided lists (e.g., promotions, events, rebates, member draws).
• Send SMS notifications for free-play expiration, birthday offers, and promotional campaigns.
• Execute quarterly telemarketing programs to re-engage inactive members.
• Initiate phone contact with premium patrons to encourage return visits and maintain customer retention.
• Perform internal checks to ensure high service standards are maintained across departments.
3. Administration & Coordination
• Attend daily briefings to stay informed of property updates, events, and operational changes.
• Reconcile all complimentary offers and
Thông tin chung
Nơi làm việc
80 Đông Du, Bến Nghé, Quận 1, ,
- , Hồ Chí Minh
- 1.
80 Đông Du, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 07/12/2025
