Customer Service & Call Center Manager

Staff motivation and support to maximize their performance and pride to be members of professional team
Bằng cấp: Đại học
Độ tuổi: Không giới hạn tuổi
Hình thức: Nhân viên chính thức
Job Purpose
Overall responsibility and accountability for apart activities related to Service Center operation, development and management in HCMC Branch
Excellent Operation of the implementation of the Oriflame World-class service & marketing concept in Vietnam
Service Center Operation
Responsible for efficient and professional daily operation of Service Center, both in terms of staff performance and operational systems (Call Center, Immediate SA counters, After sales service & Warehouse)
Build short-term and long-term plans for Service Center based on Branch sales target, including: staff resource, staff training, functioning procedure improvement, branch decoration, securities, uniforms, music, etc.
Responsible for safe, efficient and tidy warehousing of products (bulk warehouse & picking lines) with FIFO & 5s standards, ensure accurate stock in & out with lowest stock variance.
Interface with other departments for best possible co-operation and utilisation of resources, e.g Operations Manager for efficient supply of products and upgrading procedures, IT and Marketing for new Catalogue offers running on system, etc.
Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
World-class Service
Ensure highest level of customer service in terms of customer satisfaction, staff productivity, waiting time and delivery accuracy
Review, evaluate and improve service standards to a much higher level that exceeds customer's expectations
Cooperate with other Departments for pioneer services launching that creates the most comfort for customers
Staff motivation and support to maximize their performance and pride to be members of professional team