Customer Service ( Chăm Sóc Khách Hàng)Công ty TNHH Animal Doctors International Việt Nam
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Y tế - Dược, Giao Dịch Khách Hàng, Dịch vụ
Lương: 8 - 10 triệu
Hình thức: Toàn thời gian
Ngày đăng: 23/05/2024
Hạn nộp: 03/07/2024
Mô tả công việc
Key Responsibilities
Serve as "Ambassadors" - creating and maintaining goodwill for the hospital.
Answer and triage phone calls, emails, messages from clients.
Troubleshoot issues over phone calls, chat and handle customer complaints.
Make calls, follow up and update on lists of customers.
Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
Relay appropriate information to/from clients to doctors and/or management.
Quickly understand client needs and initiate the process of meeting those needs.
Help new clients completely fill out the registration form. Inform new clients about services, ETC. that we offer.
Maintain proper documentation in the electronic medical record
Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
Present and explain fee estimates for treatment/surgery to clients.
Process payment transactions
Serve as "Ambassadors" - creating and maintaining goodwill for the hospital.
Answer and triage phone calls, emails, messages from clients.
Troubleshoot issues over phone calls, chat and handle customer complaints.
Make calls, follow up and update on lists of customers.
Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
Relay appropriate information to/from clients to doctors and/or management.
Quickly understand client needs and initiate the process of meeting those needs.
Help new clients completely fill out the registration form. Inform new clients about services, ETC. that we offer.
Maintain proper documentation in the electronic medical record
Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
Present and explain fee estimates for treatment/surgery to clients.
Process payment transactions
Yêu cầu công việc
What We Are Looking For
Good English communication skills.
Accept candidates without experience.
Great phone skills. Great client service skills.
Must be friendly, outgoing, "people-oriented."
Well groomed, organised and detail oriented.
Ability to handle money accurately and honestly.
Must possess sound decision making skills and multi-task while working in an environment of stress
Good English communication skills.
Accept candidates without experience.
Great phone skills. Great client service skills.
Must be friendly, outgoing, "people-oriented."
Well groomed, organised and detail oriented.
Ability to handle money accurately and honestly.
Must possess sound decision making skills and multi-task while working in an environment of stress
Quyền lợi được hưởng
Nego Salary. Competitive remuneration package
Dynamic, supportive environment
International Company with many different nationalities. Work an International working environment
Excellent Salary Scale & Year-End Salary Review
Frequent Team Building Activities
A rewarding & meaningful role where you make a difference in pets' lives
Dynamic, supportive environment
International Company with many different nationalities. Work an International working environment
Excellent Salary Scale & Year-End Salary Review
Frequent Team Building Activities
A rewarding & meaningful role where you make a difference in pets' lives
Thông tin khác
Hà Nội, 78 Đ. Tô Ngọc Vân, Quảng An, Tây Hồ
Nộp hồ sơ liên hệ
Công ty TNHH Animal Doctors International Việt Nam
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Vị trí Customer Service ( Chăm Sóc Khách Hàng) do công ty Công ty TNHH Animal Doctors International Việt Nam tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương 8 - 10 triệu, tìm thêm việc làm về Customer Service (Chăm Sóc Khách Hàng) hoặc công ty Công ty TNHH Animal Doctors International Việt Nam ở các link phía trên
Giới thiệu công ty
Công ty TNHH Animal Doctors International Việt Nam việc làm
1Trần Ngọc Diện, P. Thảo Điền, Q.2, Tp.HCM
Quy mô: Từ 26 - 100 nhân viên