CUSTOMER SERVICE (CHINESE/ ENGLISH)

Manage accounts in terms of order processing, order follow up, pricing integrity, on- time deliveries, complete order fulfilment.
To response and ensure the customer enquiries and requests are addressed in a timely manner To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers' requirements are met.
To handle customer complaints according to the Company procedures and service standard.
To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
To assist and back up other team members and provide supports and report to Manager
Other tasks assigned by Manager