Customer Service Collaborator, Zalo

What you will do
Consulting and answering questions about the application;
Receive, respond and handle user complaints;
Monitor, control, and coordinate with related departments to promptly handle arising incidents;
Summarize and make weekly/monthly/quarterly reports.
What you will need
Just graduated from intermediate/ college/ university (IT is an advantage);
Experience in online consulting/ customer care;
Knowledge and use of Social Networking applications;
Proficient in the use of Office applications;
Good communication, agile, hard working, eager to learn;
Sociable and patient in work;
Able to work on weekends.
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