Customer Service - CSKH/Chăm Sóc Khách Hàng (Tiếng Hàn Thành Thạo Giao Tiếp)

The Operator / Customer service will be responsible for overseeing the day-to-day operations of [handle cases from supplier/ hotel. Controlling channel invoice ect.] within our environment. This includes managing and coordinating tasks to ensure efficient workflow, addressing client needs, and maintaining smooth communication with internal teams.
Troubleshoot booking's issues, resolve problems, and escalate when necessary to maintain workflow.
Communicate with internal teams to ensure timely order fulfillment and client satisfaction.
Manage outstanding amounts and invoice payments.
Making payment request for Vietnam hotel daily.
Stop-selling and double check stop-sell.
Mapping checking from hotel and supplier.
Manage and control DMC bookings.
Control manual allotment on partner's system.
Handle failure bookings with related departments.