Mô tả công việc
Manage customer reviews: Monitor and handle customer feedback on review platforms.
Support financial transactions: Assist customers with transaction and transfer processes, ensuring clear and effective guidance.
Ticket management: Monitor and handle customer support requests via email and other channels; coordinate with relevant departments to resolve issues promptly.
Live chat support: Interact with customers through online chat channels, ensuring fast and efficient responses.
Customer satisfaction tracking: Analyze daily feedback to evaluate customer satisfaction and improve support processes.
Follow up on pending requests: Check unresolved requests from previous shifts and ensure no customer issues are missed.
Phone support: Make and receive calls to handle customer requests when necessary.
Yêu cầu
Experience in Customer Service or related roles.
Fluent in Thai and English
Energetic, enthusiastic, and a good team player.
Professional working attitude, proactive, and responsible.
Proficient in MS Office.
Experience using customer support tools (ticket systems, chat platforms, etc.) and knowledge of financial transactions/payment processes is a plus.
Quyền lợi
Salary: $500
In-depth training in the financial industry.
High promotion and career growth opportunities.
Equipment: The company provides all necessary equipment and tools for work.
Benefits: Health insurance and other benefits according to company policy.
Other perks: Company trips, regular Happy Hours, Year End Party, etc.
Working location: 45 Nguyen Quy Canh, Binh Trung Ward, Ho Chi Minh City
Thông tin khác
Thời gian làm việc
Thứ 2 - Chủ nhật (từ 08:45 đến 18:00)
Shift-based work: 8.5 hours per day, latest shift ends at 12:00 AM. (2 days off per week)
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: 45 Nguyễn Qúy Cảnh, Phường Bình Trưng (Thành phố Thủ Đức cũ)