Customer Service Executive (Chinese Language)

- Direct communicate with Customers to receive inquiries for transportation & customs
- Direct communicate with relevant parties for requested information to prepare documentation for transportation and custom inquiries
- Input data accuracy and well update in system
- Complete all necessary records and reports in a timely and accurate.
- Supervise and coordinate unloading of inbound/outbound shipments
- Prepare related documents for the shipment/order.
- Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.
- Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.
- Maintain good relationship with customers and subcontractors
- Respond to customer's emails and escalations for activities in a timely manner
- Conduct operation in line with SOPs, work instructions
- Comply with the safety environment policy and company regulations.
- Maintain teamwork, productive working environment
- Send invoices and shipments documents to request payment from customers
- Strictly follow safety policies and client's requirements and regulations.