Mô tả công việc
1. Customer Support and Care
• Receive, handle and address customer complaints via direct interations, phone, email, social media, etc.
• Report issues immediately and collaborate with other departments/ teams for resolution.
• Follow up & collect customer feedback after resolving complaints.
2. Service Supervision and Improvement
• Oversee service areas - Customer Contact Points (Cashier, Service Lounge, Kid's Lounge, AvenueL Lounge, etc.).
• Conduct daily checks on Lotte staff & Brand staff appearance, performance, store hygiene & provide guidance to improve service.
• Proactively contribute ideas to improve the quality of customer service.
• Prepare reports, campaign as CS Manager required.
3. Staff Training and Management
• Train new Lotte staff & Brand staff on service via Service Mind Training Course.
• Update training materials and create new training course (if any).
• Manage & monitor the performance & status of brand staff.
Yêu cầu
• Bachelor's degree, prefer ideally in a relevant field.
• Minimum 01 year of experiences, prefer practical experience related to Retail, Customer Service, Hospitality, Airways, etc.
• Strong customer-centric mindset with good ethical standards.
• Proficiency in Vietnamese and English (both spoken & written)
• Excellent communication, problem-solving, and analytical skills.
Benefit:
• Attractive salary package with 13th-month salary and annual reviews.
• Clear career path with a transparent performance evaluation system
• Comprehensive training program (offline, online, hybrid) and customized departmental training (On-the-Job, Internal system, etc.)
• Insurance policy: Health insurance; Social insurance; Unemployment insurance, and PVI Insurance for employees and family members
• Paid annual leave: 12 days plus 2-3 additional summer leaves.
• Free lunch at the canteen, Free motorbike parking, and Taxi card for business commutes.
• Baby birth gift, Birthday gift, Marriage allowance, and Bereavement allowance.
• Annual health check-up.
• Loyalty rewards for milestones (e.g., 5, 10 .... years of service).
Quyền lợi
Thưởng
Attractive salary package with 13th-month salary and annual reviews.
Chăm sóc sức khoẻ
Insurance policy: Health insurance; Social insurance; Unemployment insurance, and PVI Insurance for employees and family members.
Nghỉ phép có lương
Paid annual leave: 12 days plus 2-3 additional summer leaves.
Xem thêm
Thông tin khác
NGÀY ĐĂNG
17/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, Problem-solving, Communication, Customer Centric, Hospitality
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- Lotte Department Store, Lotte Center Hanoi