Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1. Customer Support and Care
• Receive, handle and address customer complaints via direct interations, phone, email, social media, etc.
• Report issues immediately and collaborate with other departments/ teams for resolution.
• Follow up & collect customer feedback after resolving complaints.
2. Service Supervision and Improvement
• Oversee service areas - Customer Contact Points (Cashier, Service Lounge, Kid's Lounge, AvenueL Lounge, etc.).
• Conduct daily checks on Lotte staff & Brand staff appearance, performance, store hygiene & provide guidance to improve service.
• Proactively contribute ideas to improve the quality of customer service.
• Prepare reports, campaign as CS Manager required.
3. Staff Training and Management
• Train new Lotte staff & Brand staff on service via Service Mind Training Course.
• Update training materials and create new training course (if any).
• Manage & monitor the performance & status of brand staff.
Yêu cầu
• Bachelor's degree, prefer ideally in a relevant field.
• Minimum 01 year of experiences, prefer practical experience related to Retail, Customer Service, Hospitality, Airways, etc.
• Strong customer-centric mindset with good ethical standards.
• Proficiency in Vietnamese and English (both spoken & written)
• Excellent communication, problem-solving, and analytical skills.
Benefit:
• Attractive salary package with 13th-month salary and annual reviews.
• Clear career path with a transparent performance evaluation system
• Comprehensive training program (offline, online, hybrid) and customized departmental training (On-the-Job, Internal system, etc.)
• Insurance policy: Health insurance; Social insurance; Unemployment insurance, and PVI Insurance for employees and family members
• Paid annual leave: 12 days plus 2-3 additional summer leaves.
• Free lunch at the canteen, Free motorbike parking, and Taxi card for business commutes.
• Baby birth gift, Birthday gift, Marriage allowance, and Bereavement allowance.
• Annual health check-up.
• Loyalty rewards for milestones (e.g., 5, 10 .... years of service).
Quyền lợi
Thưởng
Attractive salary package with 13th-month salary and annual reviews.
Chăm sóc sức khoẻ
Insurance policy: Health insurance; Social insurance; Unemployment insurance, and PVI Insurance for employees and family members.
Nghỉ phép có lương
Paid annual leave: 12 days plus 2-3 additional summer leaves.
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Thông tin khác
NGÀY ĐĂNG
17/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, Problem-solving, Communication, Customer Centric, Hospitality
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: 17/12/2025
- Thu nhập: Thương lượng
Nơi làm việc
- Lotte Department Store, Lotte Center Hanoi
LOTTE SHOPPING PLAZA VIETNAM
LOTTE, established in 1948, is one of the biggest Global groups of Korea. Starting from Confectionery manufacture, LOTTE has grown up with total revenue of $84 billion (2013) from diverse business fields: Retail; Construction & Chemical; Service Capital & Tourism; F&B; and Culture Research. Along with Korean business, LOTTE has been bringing prosperity to 9 countries over the world including Japan, China, Russia, and Indonesia.
LOTTE SHOPPING, as the most active...
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Từ 101 - 500 nhân viên
