Mô tả công việc
Respond to customer inquiries promptly via our customer support platform and customer service phone number.
Forward inquiries to the appropriate departments and ensure timely and effective follow-up.
Monitor and respond to social media comments and messages to maintain an active, positive brand presence.
Proactively prioritize, track, and resolve customer experience issues with a "surprise and delight" mindset.
Manage and resolve order-related issues, product damages, and ensure positive customer outcomes in all situations.
Handle Shopify orders: including processing refunds, replacements, sending invoices, and securely taking payments over the phone when applicable.
Support customers in managing and adjusting their subscriptions via the subscription platform.
Yêu cầu
1-2 years of experience in customer service or concierge roles, preferably supporting US-based customers.
Excellent verbal and written communication skills in English.
Experience using customer service platforms (e.g., Zendesk, Gorgias, Freshdesk, etc.).
Familiarity with e-commerce platforms, especially Shopify.
Quyền lợi
Highly competitive packages
Company Annual Performance Bonus;
PVI Healthcare Insurance;
12 annual leave per year;
Annual Salary Review;
Social Insurance (prescribed by state);
Lunch and snack sponsored by Company;
Parking - Monthly parking is covered by Company;
Other benefits: Company Activities, sport clubs at office, gift voucher...
Employee Discount Code (Up to 50%).
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)
Thông tin chung