Customer Service Executive (Logistics)

• Customer Service and Sales Support.
• Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport.
• Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse; sales representatives and oversea agent offices.
• Answer phone calls, respond to emails from customers, follow up and handle customer enquiries.
• Use and maintenance of internal freight system for creating potential customer, making and managing order for new shipments, creating import & export FCL, LCL and air forwarding jobs, Logging Sea Cargo, Export Customs Manifest, PRA, Monitor customs clearance...
• Other ad-hoc duties when being assigned;