Customer Service Executive (Ocean Freight)

1/ Job Overview: Customer Service Executive
Position Title: Ocean Freight-Customer Service Executive
Corporate Unit: EUSU Logistics Co. Ltd - Hanoi Branch
Location: Ha Noi Office
Reporting to:Ocean Freight Team Leader
Staff Responsibility: No
Number of hiring: 3
2/ Role Summary
Responsible for the current company's main US accounts, taking care of exporting requests from customers and overseas agents to US-bound. Have a close follow-up of the container's status and shipments' status until its routine is finished. Correct Billing following sales quotation and agent's agreement.
Handle import shipments, file Manifest, transfer money to shipping lines, send AN to the customer
3/ Specific Accountabilities
- Communicate with shippers and oversea agents to receive and protect booking in advance
- Check sailing schedule and availability with the carrier
- Request Booking with the carrier and receive Booking Confirmation from the Carrier
- Well knowledge of AMS / ACI / ISF filling for US/CA route
- Closely tracking shipment status of both LCL/FCL to assure customers are timely informed if any changes
- Confirm and Check selling rates availability through Quote Assist or with the relevant Sales person
- Ensure Billing are accurate and no error
- File Manifest, send the AN to the customer, follow trucking and delivery cargo to the customers. And then make D/N and send the Invoice to the customer