Customer Service Executive (Rotate Shifts)

Smart OSC _ HCM

Địa điểm làm việc: Hà Nội

Hết hạn: 14/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

Actively process support tickets assigned by Customer Support Manager and/or clients as the primary contact point to deliver advanced consultants to clients' problems or collect requirements to transfer to the technical team.
Issue testing with possible causes to identify the severity and influence level.
Collaborate with the technical team to provide a solution (workflow, estimated time...) to ensure service to be well-delivered in a timely manner and high quality.
Collaborate with 3rd party vendors to clarify customer problems when needed.
Support clients in managing business operations. Make sure client business operations run smoothly without any interruption.
Follow up and appropriately report to clients about development progress, be responsible for the tickets until client's acceptance.
Instruct customers on the on-boarding process for different levels.
Report directly to the manager to help to manage ticket statuses and resource allocation.
Prepare and manage business documents: Wireframes, Activity Diagrams, UAT Document, User Manual, System Process Flow, Functional and Business Requirements,Reports, etc.

Yêu cầu

Advanced English communication - speaking and writing.
Analytical skill, logical and customer-oriented mindset.
Strong researching, problem-solving, and troubleshooting skills.
Able to work both independently and as part of a team to come up with a creative solution.
Can work rotate shifts (7am-4pm & 3pm-12am). Able to work under pressure and available to work at any requested time.
Understand basic business/Ecommerce IT knowledge(Magento, CRM, ERP,etc.)
Basic knowledge in software development planning and business management.
Experienced in running/managing business campaigns, dealing with 3rd party vendors.

Quyền lợi

Attractive salary package and night shift allowance
Salary review twice a year
Flexible working hour
Premium health care
Working in professional English environment
Free English, Japaneseand professional trainingpackages
Firm's Certified Qualifications Sponsorship for careerdevelopment
Annual company trip inside or outside Vietnam
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.

Thông tin khác

Địa điểm làm việc
- Hà Nội: Tòa Handico, Nam Từ Liêm
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 14/12/2024

Giới thiệu công ty Xem trang công ty

With 100% annual growth, SmartOSC is a leading company in E- commerce solutions, helping business boost their online profit. We offer simple yet effective solutions, from designing e-store to creating online strategies and operation management. With a variety of large customers from...

Quy mô công ty

Từ 101 - 500 nhân viên

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