Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1. VIP Lounge Management
- Taking care of VIP customers to ensure customer satisfaction when using VIP Lounge
- Providing and supporting information for VIP customers at VIP Lounge, ensuring the best conditions at VIP Lounge
2. Customer Service Management
- Develop ideas to enhance customer's satisfaction
- Giving proposal on the solution to prevent issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers.
3. Customer Service Training
- Training Service mind for Lotte Shopping Mall staff.
- Training Coaching skills & Brand staff management skills for Sales Management Team.
- Training Service skills for Lotte Mall Front Office staff.
4. Front Office Management
- Managing and training Front Office staff
- Daily checking duties: Hygiene, displayed products and other related service duty on-site
- Customer contact point for VIP Lounge, Service Lounge, Information Desk, POP, customer's facilities.
- Support events, promotion as being required
Yêu cầu
1. Bachelor degree, any majors, good looking appearance
2. At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
3. Good verbal and written communication in English and Vietnamese
4. Be careful & accurate, have good team-work and communication skills
5. Can work under high pressure and self-motivation
6. Working time: 5 days/weeks from Mon to Fri ([protected info]). Be able to work in evening shifts, weekends and holidays at some peak times if the job requires
Quyền lợi
Thưởng
Salary, allowance, 13th month bonus salary, gift, annual salary review
Chăm sóc sức khoẻ
Social, Health, Unemployment insurance; PVI Health insurance; Annual health check
Nghỉ phép có lương
15 days full paid leave a year
Thông tin khác
NGÀY ĐĂNG
28/10/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
English Fluency, Customer Service Training, VIP Management, Customer Service Management, Customer Service
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: 28/11/2025
- Thu nhập: Thương lượng
Nơi làm việc
- LOTTE MALL West Lake Hanoi, 683 Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội