Customer Service Executive - temp

Labor contract duration: 8 months
Working Location: Road No.7, Long Khanh IZ, Long Khanh city, Dong Nai
Responsibilities:
- Receiving and processing purchase orders.
- Issuing sales transaction invoices.
- Verifying orders, including customers' personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and customer records.
- Check closely delivery date and plan to book truck with transport company
- Compiling monthly sales reports.
- Expediting orders through internal liaison.
- Direct feedback from customers to relevant departments.
- Identifying new products to add to those on offer.
- Supporting the sales department with other administrative tasks, if requested.
- Receive transportation information and then do in system to get delivery note and post order / E-invoice to give warehouse stockkeeper and driver.
- Follow up and handle occurring issues in delivery period such as broken trucks, exchange trucks, delay
- Receive goods return requests from customers or sales team, and compile documents according to Goods
- Other tasks as requested