Customer Service Executive

Mô tả Công việc
· Manage the customer accounts.
· Understand the enquiry from customer by phone conversation and emails & Provide shipping solutions to customers.
· Submit SI & VGM to carriers accurately and on time after receiving and checking SI from customers.
· Send Pre-Alert to Oversea Agent.
· Coordinate Account to follow payment (make Debit Note, remind customers to settle payment on time).
· Track and trace shipment status with carriers and follow releasing cargo at destination to avoid any charges incurred.
· Solve all troubles to ensure all steps go smoothly.
· Responsible enquiry from customers and agents in Vietnam and overseas
· Sale UUL bookings to NVOs/BCOs every week with certain targets.
· Offer quotation to customers according to the company guidelines or upon a written approval by General Director or Management
· Ensure quotation, service schedule, shipment plans, booking, send to customers timely
· Coordination with agents in Vietnam and overseas to provide service schedule and rates timely
· Sourcing new vendors (service providers)
· Check rates and schedule from carriers (service providers) weekly
· Prepare schedule and cost reports weekly
· Analysis of customer demands monthly
· Prepare weekly shipment plans for carriers (service providers)
· Prepare monthly flow share based on the rate analysis and demand of services
· Ready to back up other jobs from other colleagues, rotate other positions if any and support other colleagues if any.
· Ready to back up other jobs from other colleagues, rotate other positions if any and support other colleagues if any.