Mô tả công việc
Key Responsibilities
- Manage orders from contract confirmation to final delivery, ensuring smooth execution and customer satisfaction.
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Monitor account receivables and ensure timely payments.
- Coordinate with internal departments (Documentation, Planning, Operations, etc.) to resolve operational issues efficiently.
- Coordinate with internal teams to follow up on customer orders, deliveries, and any special requests to meet customer expectations.
- Handle customer complaints and collaborate with the Customer Service Manager to implement service improvements.
- Track shipments and proactively address potential delays.
- Travel for business as required.
- Assist the Manager with other customer service-related tasks or special projects as required.
Yêu cầu
- Bachelor's degree in Business Administration, International Business, Supply Chain, or a related field.
- Minimum 1 year of experience in customer service, logistics, or export operations, preferably with international customers (Japan, Korea is a plus).
- Proficient in English (both written and spoken).
- Fast learner, independent, and passionate about customer support.
- Strong negotiation, communication, and problem-solving skills, with the ability to handle unexpected situations.
- Knowledge of Incoterms and export procedures.
- Ability to work under pressure and manage multiple tasks effectively.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Office 365; familiarity with Salesforce CRM is a plus.
Quyền lợi
Thưởng
13th month salary and Annual Performance Bonus (based on business performance).
Salary reviews 1 times/year or on excellent performance.
Bonuses for holidays, birthdays, etc.
Chăm sóc sức khoẻ
100% coverage of mandatory insurance and Annual Health check-up.
Premium Private Health Insurance (Bao Viet Insurance).
Nghỉ phép có lương
12 days of annual leave.
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Communication, Customer Service, Logistics, Negotiation, Problem-solving
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- Level 2, Master Building, 41 - 43 Tran Cao Van St.