Mô tả công việc
Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.\
Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.
Yêu cầu
Total Salary: 11.000.000 - 13.000.000 vnd/month. Base Salary: 8.000.000 vnd/month. Meal allowance: 500.000 vnd/month.
Night shift allowance: 30% base salary. Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
Monthly KPI incentive: 900.000 - 1.200.000 vnd/month (Depend on your performance).
100% salary in 2-month probation time.
Graduated from High school or equivalent Majors is an advantage. Fluency in English (Speaking, listening, writing, and reading) - working 100% English. At least 6-month experience in Customer Service roles or any relevant ones
5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift) Day shift: 7:00 - 16:00; 9:00 - 18:00; 12:00 - 21:00; 13:00 - 22:00. Night shift: 19:00 - 4:00; 20:00 - 5:00; 21:00 - 6:00; 22:00 - 7:00
Quyền lợi
Join the insurance regimes according to the provisions of the Labor Law. Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary. Annual Health Checkup. Working in a dynamic, professional environment with many opportunities for advancement
Thông tin khác
Mã việc làm
etg
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Trung học phổ thông
Kinh nghiệm
0 - 1 năm kinh nghiệm
Giới tính
Bất kỳ
Tuổi
Dưới 35
Ngành nghề
Dịch vụ khách hàng
Thông tin chung
- Thu nhập: 11 triệu - 13 triệu
Nơi làm việc