Customer Service (Game Mobile)

We are seeking a skilled and enthusiastic Customer Service Representative to join our team in providing exceptional support to players of our mobile game. The ideal candidate will have a passion for gaming, excellent communication skills, and a strong desire to ensure customer satisfaction. This role involves addressing player inquiries, troubleshooting technical issues, and fostering a positive gaming experience.
Responsibilities:
- Respond promptly and professionally to player inquiries via email, in-game chat, social media, and other communication channels.
- Provide accurate information and assistance to players regarding game mechanics, features, and technical issues.
- Troubleshoot and resolve player concerns, including but not limited to account issues, payment problems, and gameplay difficulties.
- Monitor community forums and social media channels to identify and address player feedback, concerns, and trends.
- Collaborate with development, QA, and other teams to communicate player feedback and suggest improvements to the game.
- Contribute to the development and improvement of customer support processes and resources.
- Stay up-to-date with game updates, events, and promotions to provide accurate and timely information to players.
- Uphold company policies and guidelines while interacting with players and representing the game's brand.