Customer Service Leader - TA Tốt - Lương cứng 25 - 30M

We are looking for Customer Service Lead to join our team and provide the best service to our customer
You will working at the newest O2O e- commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.
YOUR SKILL AND EXPERIENCE
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
• Team leader experience: at least 2 years, team size from 10
• Experience with: e- commerce/logistic industry or relevant industries.
• Develop training plans for your team members.
• English or Chinese: fluently
• Willing to travel as needed to meet clients and attend events for renew, upsell,...
• Monitor and improve processes to improve KPIs, customer experience, and work productivity
• Willing support customers every time when they need.
• Proactive at solve problem, collaborate with other groups / departments to achieve business goals
WHY WILL YOU LOVE WORKING HERE?
• Insurance full gross salary
• Annual trip
• 15 days annual leave
• 13 + 14th bonus
• Base salary: negotiable (20- 30 gross)
• KPI bonus