Customer Service Manager Logistics

• Leader of Operation Dept/ Manage and develop C/S team and building up and develop the relationship with agency. Will be discussed more in the interview.
• Develop and improve the efficiency and effectiveness of the logistics network and deliver a consistent and high service level, adapting the supply chain to the demanding and changing customer environment
• Deliver continues improvement and productivity according to agreed, cost reduction, revenue and quality improvement in a structured sustainable way.
• Ensure the effective implementation of the commercial plan by delivering strong support to the big bets of the company. Deliver a consistent customer service level, adapting the supply chain to the demanding and changing customer environment.
• Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company's requirements and customer's standard operating procedure.
• Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
• Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.