Customer Service Manager (Quản Lý Chăm Sóc Khách Hàng)

Customer Service
Order entry in SQL and delivery date confirmation / order.
Tracing of orders and information to customers in case of changes
Issuing D/O, invoicing & preparation of necessary shipping documents.
Filling of delivery order, invoice, debit / credit note.
Daily sales report & customer order list to General Director
To be the contact person with customers for any issues related to customer order discrepancies, variations or changes required.
To find solutions with respective Managers for any discrepancies or variations.
Logistics
To attend daily production cum logistic meeting
To follow-up delivery and arrival of goods at customers' end.
To prepare / update, delivery schedule and inform accordingly
Inland transport arrangement
Sea shipment arrangement (FCL, LCL)
Follow-up / ensure, container truck in / out on time
Shipping documents, insurance policy and Certificate of Origin processing/checking /follow-up.
Courier
To provide support to all sales personnel and admin assistant in packing, labeling and shipping
Follow up / ensure courier shipments arrived on time
Sales Support / Administration
Administrative Support to Sales & Marketing and General Director if required
Handling complaints from customers' (non-conformity).
To ensure accuracy of customer files, prepare quotation and price list administration.
To ensure updating of customer data in SQL system.
To prepare budget and monitoring debtor payment, initiate proper action in case of severe delays.
To ensure timely distribution of sales reports.
To support during Trade Show's in terms of preparation, admin and attendance.
General
Optimise, comply with & maintain processes/procedures in compliance with ISO 9001:2015
Monitor and align the professional development and compensation of subordinates in collaboration with the Sales & Marketing Director
Conduct regular progress review meetings with subordinates
Motivate and coach subordinates. Encourage a learning culture in Techno
Ensure good internal control to safeguard the company's assets
Familiarise and fully understand Techno's products and coating technologies
Work Ethic
Demonstrate support and a positive attitude towards all colleagues and departments; avoid barriers from building up
Contribute to the principal guidelines of the company's mission, vision and core values in all daily activities