Customer Service Manager

- Monitor the target achievable and take immediate action of corrective and preventive if some item can't catch the target
- Improve work efficiency and rationalize human resources.
- Develop a positive attitude and create a good working atmosphere
- Monitor key customer sales data and involved urgent and special cases
- Analyze metrics, identify trends, weight arguments, optimize workflows, and determine the cause of problems. Think strategically about improving processes and customer satisfaction levels
- Establish the operation procedure and smooth the connection between CS and internal departments
- Managing conflict between internal and externally. Handle these issues effectively and keep the team's morale high and client's satisfied
- Effectively communicate expectations, provide customer feedback, offer direction to employees, and listen attentively to customer problems to facilitate day-to-day conflict resolution
- Maintaining professional attitudes, resolving issues, and dealing with demanding clients, help team keep calm during heated moments
- Manage and prioritize multiple tasks. Manage team's workload, address customer's complaints on time, and document the findings
- Performance management through creating and monitoring team's goals and track individual employee performance