Customer Service/ Nhân Viên Chăm Sóc Khách Hàng - Night Shift - 14 MIL ++

OUTSOURCE SOLUTIONS CO.,LTD

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 15/05/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Nhân Viên Chăm Sóc Khách Hàng

Mô tả công việc

Working hours: 22:30 - 07:30
Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
Resolve client complaints and inquiries within the designated scope.
Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
Handle emails/calls from customers and company partners.
Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
Perform additional duties as assigned by management to support departmental and organizational goals.

Yêu cầu

Fluency in English (work with partners and banks in the US).
Good communication and negotiation skills.
Minimum of 6 months' experience in customer service or related positions.
Proficiency in meticulous attention and focus on every detail.
Proficient in Microsoft Office.
Ability to thrive in a high-pressure environment and work effectively both independently and in a team.

Quyền lợi

High salaries for high performance, Official Salary: 14.000.000 VND + Bonus.
Work in a foreign-friendly and professional environment.
Full participation in social insurance according to government regulations.
Annual regular health check-ups.
Team building activities and a 13th-month salary based on the company's business performance.
Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
The company provides all the necessary work equipment.
Training on software usage such as CRM, ZOOM as required by the company.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Separate resting area during lunch break.
Working environment: young, dynamic, productive & speed-focused with various departments and over 40 employees.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
JOB DETAILS:
Employment type: Full-time (Night shift).
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 22:30 - 07:30, 5 days/ week (working by US business hours).

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
Dưới 1 năm
Số lượng tuyển
3 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Thông tin chung

Ngày hết hạn: 15/05/2024
Thu nhập: Trên 14 triệu

Giới thiệu công ty Xem trang công ty

Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.

We pride ourselves on delivering exceptional service to our clients while...

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