Mô tả công việc
Support Market: Vietnam
Role Purpose: To provide real-time English-speaking support for foreign passengers facing challenges during day and nighttime boarding and communication with bus drivers, with the additional task of handling Support Channels
Key Responsibilities:
- Support foreign customers and bus operators' communication during night boarding schedules.
- Handle urgent support calls and live issues during night hours
- Troubleshoot boarding and location-related concerns
- Maintain accurate case logs for night incidents
- Contact customers after travel for feedback collection, record, and categorize feedback into the system (project based)
- Identify recurring customer issues and share insights with CS Department
- Support customer communication during peak travel hours and other ad hoc tasks
Schedule: Shift-based to cover 7-day operations (rotational)
5 days working & 2 days off
Day Shift: 9:30 AM - 6:30 PM (include rest)
Night Shift: 10 PM - 7 AM (include flexible short break) - maximum night shift are 4 days/ week, the rest is day shift.
Yêu cầu
- Diploma or Bachelor's degree in any field
- 1-4 year experience in call center environment
- Strong English communication skills (mandatory)
- Prior experience in customer support or hospitality preferred
- Comfortable working night and weekend shifts
- Solution-oriented under pressure
- Good problem-solving and coordination skills
- Cultural sensitivity in handling foreign customers
- Able to work in shift
Quyền lợi
Máy tính xách tay
Provided by the Company
Thông tin khác
NGÀY ĐĂNG
17/06/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, Customer Service, Communication, English, English Fluency
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Người Việt Nam
Xem thêm
Thông tin chung
- Thu nhập: $ 300-420 /tháng
Nơi làm việc
- VOV tại TPHCM, Đường Nguyễn Thị Minh Khai, Bến Nghé, District 1, Ho Chi Minh City, Vietnam