Customer Service Officer _ 8 months contract

Mô tả Công việc
- Accountable for the coordination of services to nominated key accounts and the support and back up for service delivery.
- Coordinate internal and external delivery of goods to all customers, ensuring accurate and on time delivery.
- Proactively address customer concerns and requests, developing solutions that demonstrate the promise of delivering quality value and service.
- Provide level 1 customer service to new and existing accounts and develop significant relationships with key customers.
- Promote the organisation's products and services to customers through all interactions and telephone contact.
- Support the preparation of customer presentations and customer reporting to internal and external stakeholders.
- Coordinate internally and externally the quality control process.
- Management of debtors/ account reconciliation.
- Support the new product development enquiry process, including samples management, managing artwork transition, mock-ups and concepts.
- Coordinate new item setup of new products.
- Collate and provide key customers with required reports when requested.
- Process customer orders for nominated key accounts accurately and in a timely manner.
- Investigate & process of credit claims.
- Act as the first point of contact for customer distribution centre enquiries specifically regarding the customer's orders, deliveries or back orders.
- Effectively manage aged stock.
- Effectively utilise salesforce as an execution aid and management tool across the group of customers.