Customer Service Officer (hcm)

Mô tả Công việc
1) Customer
§ Update and communicate all process status to customer.
§ Proposing the quotation to customer and follow up the quotation process.
§ Receive order and proceed the order to procurement team.
§ Arrange the clear SOP of customer in term of reporting, order and shipping to distribute the team to follow up and perform.
§ Fill in customers Spec files.
§ Making and sending shipping documents after orders shipped.
§ Ensure all the customer requests performed timely.
§ Maintain customer orders databases.
§ Arrange to send samples and swatches to customers.
§ Follow up the payment/credit status.
§ Arrange customers audit and inspection.
§ Contact customer for shipping instruction.
Other requests assigned by customers.
2) Internal
§ Coordinate daily with Procurement team for order allocation, orders lead time and requests.
§ Coordinate with Sample team and Sales team for samples development.
§ Coordinate with Procurement team for pre-production samples arranging.
§ Coordinate with QC team for customer inspection to ensure samples/cargo are ready to be inspected.
§ Coordinate with Logistics team for vendors's shipping documents after shipped for input on system.
§ Track and review pre-production sample, specs and colour swatches to ensure samples match with required specifications and quality standard.
§ Arrange testing required by customers to Technical and Procurement team.
§ Contact Sales team for shipping instruction.
§ Coordinate with internal departments such as Logs, Production, QC, Finance to ensure smooth workflow for order follow-up.
§ Maintain Total Order files to ensure info are match between all departments.
3) Shipping Forwarder / 3rd party of customer
§ Contact customer shipping agent and fill in booking request forms to request bookings.
§ Update production schedule to shipping agent to get suitable vessel schedule and/or amend released bookings.
§ Contact customer 3rd party for booking inspection schedules.
4) Others
§ Ensure the order data and information updated timely and correctly on systems for tracking.
§ Prepare the necessary import/export documents via system.
§ Ensure the price and cost are updated into the order and system for invoicing.
§ Source vendors, identify product opportunities, request for and follow up vendor/ factory evaluation.