Customer Service Officer (Logistics-Warehouse)Schenker Gemadept Logistics (SGL)

1. Role summary
In this role the employee performs CS functions to ensure inbound and/or outbound shipments are well received/delivered smoothly in compliance with designed processes.
2. Specific accountabilities
Daily support and follow instructions from Customer Service team leader/ supervisor/ manager to support warehouse operational inbound and outbound activities.
Coordinate with related parties to ensure that daily operations are smooth & effective.
Coordinate with warehouse & transportation teams to prepare required documents for shipment.
Follow up the shipment status
Feedback to customer's concern in a timely manner and support to solve customer's issue effectively
Complete daily reports and send out on time.
Immediately report ad-hoc issue directly to Customer Service supervisor/manager to be consulted once needed.
Support internal & external audits by preparing necessary documents.
Contribute ideas and solutions to lean working process.
Support to train the assigned fields and record
Cycle count participant.