Customer Service Officer/ Senior (Call Center)

- Identify and assess customers' needs to achieve their satisfaction.

- Handle phone calls and customer service inquiries.

- Handle customer complaints, provide appropriate solutions and alternatives within the standard time limits; follow up to ensure resolution.

- Greet and welcome customer as soon as they arrive at the office. Direct customer to the appropriate person and directly handle customer's requirement related to CS' responsibilities.

- Call to policy holders daily to follow up on various matters related their policies such as premium reminder; well come call program; conservation program, other program.

- Receive information adjustment form and processing.

- Assist clients, financial advisor, partners in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.

- Follow procedures, guidelines and policies.

- Be responsible for recommending measures to improve company's quality of customer services based on daily work.

- Perform other tasks that are delegated by team leaders and up levels.