Customer Service Officer

Handling customer complaint to ensure the complaints solve and well taken care of
Ensure All customer fulfill on time on full quantity
Ensure company interest of work process and receivable are well defend
Communicate price, quote and contracts with customer, sales team and approver list.
Timely record all customer P/O, contract in ERP system and proper archiving system
Proactively communicate with customer for customer order, customer issue and customer inquiry
Provide a prompt, courteous and knowledgeable response to all customer enquiries
Results through teamwork, effectively collaborate, always looking for more efficient ways to serve customer
Conduct and maintain good Communication with Production team and /or supplier to ensure all the P/O is produced and delivered on time
Working with Technical - QA and sales team to ensure all customer objection or complaints are well taken care and tracking all line item filling rate and ensure achieve 95% performance.