Customer Service Officer

Mô tả Công việc
Duties and responsibilities include, but are not limited to:
- Provide quality customer service in accordance to set KPIs and service standards.
- Accept bookings & orders placed by customers.
- Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
- Demonstrate good telephone etiquette when dealing with both internal and external customers.
- Understand SOP (standard operating procedure) of Air and Sea document handling.
- Listen, probe and question in order to clarify and understand customers' needs.
- Follow-up on complex cases to ensure customer satisfaction.
- Provide customers feedback for continuous improvements.
- Report to Manager every week about status of all clients.