Customer Service Relationship

Understand, execute and analyze digital marketing KPIs, using a multi-channel strategy of Content Management, campaign planning, social media, CRM and Digital Media Buying
Use social media to engage consumers, respond to questions, and promote company initiatives.
Derive customer insights from data and provide intelligence to support CRM initiatives.
Ensure CRM communications and database segmentation are effective for targeted marketing.
Monitor customer data capturing, quality, sales activities, and sales performance.
Enhance CRM program, in link with e-CRM and other digital aspects.
Ensure integration of interactive and CRM strategies with other departments
Handle effectively the distribution of DM, eDM, SMS, Zalo...
Keep tracking CRM performance and proactively propose for further improvement.