Customer Service RepresentativeTek Experts Vietnam
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Marketing - PR, Giao Dịch Khách Hàng, Marketing / Truyền thông / Quảng cáo, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 21/06/2024
Hạn nộp: 21/07/2024
Mô tả công việc
What we're looking for:
We're looking for dynamic, passionate, and customer-oriented professionals to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.
You will need the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best. Fluency in English (written and spoken) is a given, as is a 'can do' attitude and a thirst to learn and develop professional and soft skills.
**Benefits:
• 100% salary during probation
• Full salary compulsory insurance
• Lunch allowance
• Additional Private Healthcare insurance
• Annual health check-up
• Top center location office (Lotte Center Hanoi, Lieu Giai, Ba Dinh)
• Excellent working conditions, casual atmosphere, and state-of-the-art hardware
• International and professional working environment, long term and growing career path
• Company trip, Team Building
• Gifts on the occasion of employee's birthday, wedding, childbirth, Tet holidays, Women's Day, Mid-Autumn festivals,...
• Cross-transfer and internal promotion opportunities
• Performance Bonus
Duties and responsibilities:
• Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Proactively provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience.
• Collaborate with cross-functional teams to ensure timely and accurate issue resolution.
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes, always protecting confidential and sensitive information.
• Coaching and advising team members on case handling, and other requests from management.
We're looking for dynamic, passionate, and customer-oriented professionals to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.
You will need the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best. Fluency in English (written and spoken) is a given, as is a 'can do' attitude and a thirst to learn and develop professional and soft skills.
**Benefits:
• 100% salary during probation
• Full salary compulsory insurance
• Lunch allowance
• Additional Private Healthcare insurance
• Annual health check-up
• Top center location office (Lotte Center Hanoi, Lieu Giai, Ba Dinh)
• Excellent working conditions, casual atmosphere, and state-of-the-art hardware
• International and professional working environment, long term and growing career path
• Company trip, Team Building
• Gifts on the occasion of employee's birthday, wedding, childbirth, Tet holidays, Women's Day, Mid-Autumn festivals,...
• Cross-transfer and internal promotion opportunities
• Performance Bonus
Duties and responsibilities:
• Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Proactively provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience.
• Collaborate with cross-functional teams to ensure timely and accurate issue resolution.
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes, always protecting confidential and sensitive information.
• Coaching and advising team members on case handling, and other requests from management.
Yêu cầu công việc
• Minimum 2 years of experience in customer service, customer support, or technical support, with demonstrated understanding of customer service environments and solutions required.
• Proficiency in written and spoken English required.
• Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc. required.
• Experience in customer care, pre-sales, account management, quality assurance, or IT required.
• Customer obsession, initiative, and drive to exceed expectations required.
• Creativity, adaptability, and strong problem-solving skills required.
• Ability to work independently but know when to collaborate required.
• Since our customers/clients are based abroad, our potential candidates are expected to be able to work in shifts; or public holidays (with overtime compensation).
• Proficiency in written and spoken English required.
• Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc. required.
• Experience in customer care, pre-sales, account management, quality assurance, or IT required.
• Customer obsession, initiative, and drive to exceed expectations required.
• Creativity, adaptability, and strong problem-solving skills required.
• Ability to work independently but know when to collaborate required.
• Since our customers/clients are based abroad, our potential candidates are expected to be able to work in shifts; or public holidays (with overtime compensation).
Quyền lợi được hưởng
Chăm sóc sức khoẻ
Excellent insurance package
Máy tính xách tay
Top office in a central location, Sky Garden area
Hoạt động nhóm
Excellent working conditions, casual atmosphere, and state-of-the-art hardware
Excellent insurance package
Máy tính xách tay
Top office in a central location, Sky Garden area
Hoạt động nhóm
Excellent working conditions, casual atmosphere, and state-of-the-art hardware
Thông tin khác
NGÀY ĐĂNG
21/06/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, Customer Care, Chăm Sóc Khách Hàng, Relationship Management, Call Management
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
21/06/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, Customer Care, Chăm Sóc Khách Hàng, Relationship Management, Call Management
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
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Tek Experts Vietnam
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Vị trí Customer Service Representative do công ty Tek Experts Vietnam tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Customer Service Representative hoặc công ty Tek Experts Vietnam ở các link phía trên
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Tek Experts Vietnam việc làm
54 P. Liễu Giai, Ngọc Khánh, Ba Đình, Hà Nội.
Quy mô: Từ 501 - 1000 nhân viên