Customer Service Representative

I. Summary (Scope of the Job)
· Understanding our customers' needs & expectations and translate these into high quality products & services.
· Ensures quality of the task/services/information provided by self and others. Impacts closely related work teams whose activities are interdependent. Possesses and demonstrates developed communication and diplomacy skills used to direct/persuade/influence others.
II. Position-Specific Tasks & Responsibilities
· Recommending alternative solutions where needed to meet customers' needs.
· Coordinating the entire end-to-end order process flow and specification management.
· Coordinating the entire procurement process (3PM) flow and supplier management.
· Being the single point of contact between Suppliers, Sales Offices, Planning, Production, R&D, Quality and Logistics departments.
· Managing all inquiries and info requests from Planning, Production and QA departments in time.
· Responding to inquiries, sample and order requests of our customer in a professional and timely manner.
· Pro-actively communicating any issues with the customer and help in finding satisfying solutions.
· Providing technical & product optimization support for Sales Offices and direct customers.