Mô tả công việc
Manage daily customer service operations for USA & Canada shipments, ensuring all bookings, documentation, and follow-ups are handled efficiently.
Build and maintain strong partnerships with overseas agents in the USA & Canada; regularly review performance and coordinate improvements.
Monitor North America market trends, including transit times, carrier updates, and rate fluctuations, to support accurate quotation and competitiveness.
Support the sales team by preparing accurate quotations, tracking quotation outcomes, and ensuring pricing strategies align with trade lane requirements.
Track shipment volume, revenue, and cost performance for the USA/Canada lane, providing regular updates and identifying opportunities to improve profitability.
Handle customer inquiries, service issues, and escalations promptly to maintain service quality and client satisfaction.
Coordinate shipment schedules with carriers, co-loaders, and agents, ensuring timely departure and arrival for both FCL and LCL shipments.
Manage documentation workflows, including HBL/MBL issuance, AMS/ACI requirements, and compliance with USA/Canada customs regulations.
Streamline internal processes to enhance operational efficiency and minimize service gaps.
Participate in meetings with agents, customers, and internal teams to support operational alignment and partnership growth.
Execute additional tasks assigned by management in alignment with the company's strategic objectives.
Yêu cầu
• Diploma or higher in Logistics, Supply Chain Management, or a related field.
• Minimum of 3 years' experience in logistics, transportation, or freight forwarding, with at least 2 years in a supervisory role.
• Familiarity with key trade lanes and overseas agent networks, particularly within Asia, Africa, and Australia.
• Strong problem-solving abilities and the capacity to perform under pressure while upholding high standards.
• Excellent coordination, leadership, and communication skills with a strong sense of accountability.
• Proficiency in spoken and written English. Mandarin language skills are an added advantage.
Quyền lợi
Thưởng
International business travel allowance and support
Giải thưởng
Promotion opportunities
Căn-tin
Lunch/telecommunication/transportation allowance
Thông tin khác
NGÀY ĐĂNG
17/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Freight Forwarding, Logistics Procurement, Communication, Customer Service, International Trade
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
4
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- No. 24-26 Phan Dinh Giot Street,Tan Son Hoa Ward
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 17/05/2026
