Customer Service Specialist - Account Management

Mô tả Công việc
JOB SUMMARY
Responsible for managing assigned customer accounts to ensure accurate order processing, timely communication, and high customer satisfaction through effective coordination with internal stakeholders
ESSENTIAL DUTIES & RESPONSIBILITIES
- Manage day-to-day operations for assigned customer accounts.
- Ensure customer orders, forecasts, and requirements are handled accurately and on time.
- Maintain strong relationships with customers as key contact point.
- Support Customer Service Team Leader in achieving service performance targets.
SCOPE OF RESPONSIBILITY
- Process and follow up customer orders from receipt to delivery completion.
- Coordinate with Sales, Planning, Production, Logistics, and Finance to fulfill customer requirements.
- Communicate proactively with customers regarding order status, delivery schedules, and issues.
- Handle customer inquiries and complaints related to assigned accounts.
- Maintain accurate customer records, order data, and documentation in the systems.
- Support preparation of forecasts, reports, and customer performance data.
- Ensure compliance with internal procedures and customer-specific requirements.
- Escalate issues to Team Leader or Manager when necessary