Customer Service Specialist

Wanek Furniture Co., Ltd.

Địa điểm làm việc: Bình Dương

Hết hạn: 31/10/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Mô tả Công việc
Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;
Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;
Daily Contact Corporate Escalations for assistance regarding "Quality, Missing Credit, or Returned items for Credit" disputes as needed;
Create response letter and submit all supporting documentation to [protected info] or sending email to related department in term of Visa/ Mastercard/ Discover issue;
Working with other departments in US for solving customer dispute, maintain customer satisfaction;
Update the dispute cases status to Vietnam team leader;
Daily update the data of Power BI.
Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;
Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;
Daily Contact Corporate Escalations for assistance regarding "Quality, Missing Credit, or Returned items for Credit" disputes as needed;
Create response letter and submit all supporting documentation to [protected info] or sending email to related department in term of Visa/ Mastercard/ Discover issue;
Working with other departments in US for solving customer dispute, maintain customer satisfaction;
Update the dispute cases status to Vietnam team leader;
Daily update the data of Power BI.

Yêu cầu

Yêu Cầu Công Việc
1. Education
Bachelor's Degree in Finance & Accounting/ Business Administration/ English Language, etc.;
2. Experience:
1-2 years of experience in customer care and support is preferred
3. Skills and Abilities
Fluent English communication;
Honesty, integrity, reliable and hard working;
Numerate, analytical, logical mindset;
Good communicating and negotiating skills;
People-oriented, fast-changing and multi-tasking ability;
Strong problem-solving skill;
Strong using Excel and common office software applications skill is a plus.

Quyền lợi

Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm

Thông tin khác

Bằng cấp:
Đại học
Độ tuổi:
23 - 30
Lương:
Cạnh tranh

Thông tin chung

Ngày hết hạn: 31/10/2024
Thu nhập: Cạnh tranh

Giới thiệu công ty Xem trang công ty

WANEK FURNITURE CO., LTD., 100% US invested , is a subsidy of ASHLEY FURNITURE - the Best Furniture Company in the. We have started our operations in Vietnam more than 5 years, We are currently having 3 factories and 1 distribution center operating in Binh Duong with over 5,500 headcounts. * Wanek ...

Quy mô công ty

Từ 1000 - 5000 nhân viên

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