Customer Service Specialist

Mô tả Công việc
Customer order management and inquiry process
Processing orders, forms, applications, and requests.
Order confirmation, handling of delivery schedule, shipping preparation.
Manage and follow up tightly for urgent/ ASAP orders.
Communicate with customers through various channels.
Back-up order management report.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency regarding to the customer's requirement.
Support to instruct new member the process of customer service.