Mô tả Công việc
Key Objective of Role
The key objective of this role to support the Customer Service Department in coordinating project activities, managing documentation, tracking project progress, and ensuring accurate reporting in compliance with company procedures and ISO standards.
Key Accountabilities
1. Project Coordination & Reporting
Maintain and update project tracking data throughout the project lifecycle
Coordinate delivery plans and monitor project schedules
Prepare and submit weekly reports, including shipment and fabrication status
Track project progress and proactively follow up on delays or issues with relevant teams
2. Documentation & Contract Management
Prepare and administer sales contracts for new and ongoing projects
Process document signing via Docusign and maintain proper filing systems
Ensure all project documentation is accurate, complete, and up to date
3. NCR Management
Record and maintain a log of customer NCRs
Follow up with relevant departments to ensure timely investigation and closure
Coordinate corrective and preventive actions with internal teams
4. ISO Documentation
Prepare and compile ISO documentation for completed projects on a quarterly basis
Ensure all documents are complete, accurate, and compliant with ISO standards
Revise and update documentation based on feedback from the CS
Assistant Manager.
5. Customer Visit Arrangement & Expense Handling
Arrange logistics for customer visits (transportation, accommodation, meals)
Handle expense claims, advance requests, and supporting documentation
Provide administrative and coordination support for internal activities
