Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Respond to customer concerns, issues, and questions on e-commerce platforms;
Resolve customer issues and complaints promptly, professionally, and politely;
Ensure all tasks are completed within the required time frame set by the department procedures (SLA);
Handle product returns and refunds on the e-commerce platforms according to company and platform policies;
Collect and process negative feedback from customers;
Compile and report customer feedback regularly to relevant departments;
Perform other tasks or projects as assigned by leader/ manager.
WORKING TIME: Monday - Friday: [protected info] & 13:00 - 17:00, Saturday: [protected info]
Yêu cầu
Bachelor's degree in Economics, Languages, or related field;
Having work experience in an E-commerce platform is a plus;
Approximately 1 year of work experience (Recent graduates are welcome to apply);
Proficiency in Google Sheet, Excel and customer service software.
Good written English skills.
Willing to learn, thrive in a fast-paced environment and have a can-do attitude;
Ability to work in teams and collaborate with other departments;
Having communication skills, problem solving and good time management.
Quyền lợi
Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
Salary review: annually or on excellent performance.
Experience working: work with software development teams
Professional working environment, dynamic and advancing.
Tourism, vacation 1 year/time
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: Toà nhà Amazing Building, 51 Yên Thế, Phường 2, Tân Bình
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thứ 7 (từ 08:00 đến 12:00)